This is usually caused by unstable power output from the car’s 12V socket.
Try:

l Re-inserting the plug firmly

l Testing a different 12V port

Avoiding multi-socket adapters

If the fan restarts after adjusting the plug angle, the issue comes from loose contact inside the socket.

Weak airflow may happen if:

l The user’s weight compresses the airflow path

l The back panel is blocked

l The seat cover is too tight

Try switching to HIGH mode and sitting slightly forward to test airflow.

Common reasons:

l One intake is blocked

l Uneven sitting pressure

l Internal connector slightly loose

Try:

l Lifting your body briefly to release pressure

l Ensuring no object covers the back vents

l Switching airflow modes

If still one-sided, contact us with a short video for diagnosis.

Please check:

l The massage indicator light is on

l Try switching through all 5 modes

l Ensure the plug is firmly connected

l Test another 12V port

If the fan works but massage doesn’t, contact support for assistance.

l Possible causes:

l Insufficient or unstable power

l Seat pressure blocking internal air channels

l Unstable 12V socket contact

Try:

l Standing up briefly to reduce pressure

l Unplug → replug

If the issue persists, please contact our support team.

This is often due to:

l Loose 12V contact

l Voltage fluctuations

l Seat squeezing internal wiring

Try:

l Testing another 12V port

l Reconnecting the plug

l Ensuring airflow intakes are not pressed

If the cushion still doesn’t resume working, we will assist you promptly.