This is usually caused by unstable power output from the car’s 12V socket.
Try:

• Re-inserting the plug firmly

• Testing a different 12V port

Avoiding multi-socket adapters
If the fan restarts after adjusting the plug angle, the issue comes from loose contact inside the socket.

Weak airflow may happen if:

• The user’s weight compresses the airflow path

• The back panel is blocked

• The seat cover is too tight

Try switching to HIGH mode and sitting slightly forward to test airflow.

Common reasons:

• One intake is blocked

• Uneven sitting pressure

• Internal connector slightly loose

Try:

• Lifting your body briefly to release pressure

• Ensuring no object covers the back vents

• Switching airflow modes

If still one-sided, contact us with a short video for diagnosis.

Please check:

• The massage indicator light is on

• Try switching through all 5 modes

• Ensure the plug is firmly connected

• Test another 12V port

If the fan works but massage doesn’t, contact support for assistance.

• Possible causes:

• Insufficient or unstable power

• Seat pressure blocking internal air channels

• Unstable 12V socket contact

Try:

• Standing up briefly to reduce pressure

• Unplug → replug

If the issue persists, please contact our support team.

This is often due to:

• Loose 12V contact

• Voltage fluctuations

• Seat squeezing internal wiring

Try:

• Testinganother 12V port

• Reconnecting the plug

• Ensuring airflow intakes are not pressed

If the cushion still doesn’t resume working, we will assist you promptly.

Message us on WhatsApp: wa.me/16232682631 (12-hour reply)